Why insured customers need clear evidence early
Policy details welcomed
We can fit the visit around the claim information you already have.
Possible no-cost route
Eligible Trace and Access cover may pay the full detection cost.
Plain next steps
We explain what the likely source means for access and further work.
Leak checks that fit the insurance process
If your insurer has asked for leak detection, or you think an escape-of-water claim may apply, it helps to know what part of the job comes first. Our insured leak detection service in Omagh focuses on finding the likely source and showing what area needs attention, so you are not trying to explain damp and rising bills with nothing concrete behind them. For eligible customers, home-insurance Trace and Access cover may pay the full leak detection cost. We support insurance-led requests and work with the information your claim has already gathered.
Preparing the claim details before we attend
Before the visit, we ask for policy details, a claim reference, insurer contact information, photographs, dates and any instructions you have already been given. That lets us fit the investigation around the claim rather than running a separate track beside it. We explain Trace and Access in plain language as the process of finding the leak and identifying what access may be needed to reach it. Once the source area is narrowed, you, the insurer and any follow-on contractor can make better decisions with less guesswork and less unnecessary opening up.
Frequently asked questions
Could insured leak detection cost me nothing?
It may do if your home-insurance policy includes eligible Trace and Access cover, because that can pay the full leak detection cost. Cover depends on your own policy terms, though, so it is important to check the wording or speak with your insurer about the claim.
What should I send before the visit?
Policy details, a claim reference, insurer contact information, photographs, dates and any claims instructions are all useful. Sending that information early helps us fit the investigation around the claim process and reduces time lost covering the same ground twice.
Do you only help once the insurer has approved the claim?
No. We can help if your insurer has already requested leak detection, or if you believe an escape-of-water claim may apply and need clearer evidence first. The investigation gives you a better basis for the conversation, even before the wider claim is resolved.